This product cannot be identified by Serial Number alone. Choose a different product series. Issue The product does not pick up or feed the paper from the tray. Asia Pacific and Oceania. If you find obstructions in the paper path, skip to the section on cleaning the rollers. Please enter a Product Number to complete the request.

Uploader: Kagarr
Date Added: 26 March 2010
File Size: 25.89 Mb
Operating Systems: Windows NT/2000/XP/2003/2003/7/8/10 MacOS 10/X
Downloads: 25766
Price: Free* [*Free Regsitration Required]

When the issue is resolved, you can resume loading paper according to the paper tray capacity specifications for your product.

HP LaserJet 1020 Printer series

Open the Properties dialog box again, and then select the new custom size from the Size is drop-down list. Drivers may serles in development so please check back at a later date or visit the product homepage.

The Virtual Agent is currently unavailable.

Asia Pacific and Oceania. Connectivity for wireless network setup CPnw only. Asia Pacific and Oceania.

This product cannot be identified by Serial Number alone. Paper and plastic use. Is my Windows version bit or bit?


HP LaserJet Pro CPnw Color Printer | HP® Customer Support

Windows XP bit, Service Pack 3. HP is compiling your results. Does not support wireless and wired network connections simultaneously. The Virtual Agent hl currently unavailable. See your browser’s documentation for specific instructions. Review the Experiencing frequent or recurring paper pick issues?

This product was designated to be returned to HP.

HP LaserJet Printer series | HP® Customer Support

Choose a different product. This product was sold by a reseller.

Some of the advanced features may not be available. EasyStart – Utility automatically detects the printer seriess installs the matching driver s. Mac OS X v Not sure which drivers to choose?

Wait for the product to complete a job or to display an ‘ Out of paper ‘ message before reloading paper. If the document prints on plain white paperbut not a special paper type, there is no need to continue troubleshooting.

Modify your browser’s settings to allow Javascript to execute. The Virtual Agent is currently unavailable. Select from hhp products you own. Mdn 1,2 Mdne 1,2 Mm 1,2 Mn 1,2. Recommended where available, the Full solution is typically installed automatically using HP EasyStart.


Any warranty support needed would be completed by the reseller that sold the product. A ‘ Printer Mispick ‘ error message might display on the computer. This product was designated to be returned to HP.

Product has been exchanged: Press and hold the Resume button for two to three seconds, and then release the button. Normally, this should install co1020 unless Windows Update is disabled or there is no connection to the internet. Perform a power reset Resetting the product can clear a paper feed issue.